Payments & Billing Policy

General Billing

Usage of ADVAIA, Inc. licensed products and services constitutes customer's acceptance of ADVAIA, Inc.'s billing policy, and all customers must comply with this billing policy.

• Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by ADVAIA, Inc. before any billable product or service is provided/activated, unless specifically deemed otherwise in writing from ADVAIA, Inc. Customers are required to keep a valid; signed credit/debit card or ACH Banking authorization form on file to charge for recurring monthly hosting, service, work orders and subscription fees.
   
• Subscription billing; monthly hosting and service fees, are billed monthly by the 30th day of each month unless the month ends on the 28th or 29th which will then be charged on that month’s applicable date. However, certain fees for approved work orders, will be charged following the completion of that work order. This may also include payment for SSL Certificates and Optional Add-Ons of our licensed modules.
   
• Customers are responsible for keeping all credit/debit card and ACH details and contact information current. This can be done by completing a new authorization form at the following link and sending this to ADVAIA, Inc.
  https://advaia.com/support/kb/view/?id=1105
   
• All recurring subscriptions are automatically charged to the credit/debit card or ACH account on file.
   
• Payment receipts and/or invoices will be emailed to the subscriber’s email address on file. Requests for copies of receipts or invoices can be made to ADVAIA, Inc. at any time.
   

Billing Cycle

Credit/Debit Card Billing
All credit/debit cards or ACH Payments are automatically charged on the customer's specific billing cycle date as indicated above.

Late Fee
All past due accounts may be assessed a late fee.

Delinquent Payments
In the event any payment is past due the account may be disabled until balances are paid in full. When disabled, all web site access will be suspended, and data will be unavailable.

Deactivation
Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. All web site data will be stored for up to 60 days post-cancellation; after 60 days, web site data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.

Fees

Late Fee
ADVAIA, Inc. may assess a $10.00 late fee for any payment that is past due.

Chargebacks
If a customer initiates a chargeback, ADVAIA, Inc. may assess a $50.00 processing fee for each individual chargeback.

Returned ACH Payments
ADVAIA, Inc. may assess a $10.00 processing fee on each returned ACH Payment.

Collections Fee
In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

Interest
Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

ADVAIA, Inc. Services

Third Party Products and Advertising Usage
In the event ADVAIA, Inc. collects fees for any third-party products and/or services, including but not limited to SSL Certificates, the fees are nonrefundable.

Payment Methods
ADVAIA, Inc. accepts payments via credit/debit card or ACH. ADVAIA, Inc. currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

Subscription Billing
Receipts are generated, and payments are collected monthly by the 30th day of each month unless the month ends on the 28th or 29th which will then be charged on that month’s applicable date. Customers must request to cancel their ADVAIA, Inc. Plan at least 10 days prior to their next billing date to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. ADVAIA, Inc. will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Cancellation Process
Creating a Cancellation request: A request to cancel an ADVAIA, Inc. application must be initiated at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation.

Simply cancelling the credit/debit card associated with an ADVAIA, Inc. account does not cancel the account. ADVAIA, Inc. will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you speak with an ADVAIA, Inc. representative or submit an online ticket through the cancellation form if you wish to initiate cancellation of your ADVAIA, Inc. account.

Finalizing the Cancellation: After a request to cancel has been initiated, you must speak with us at any time to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by ADVAIA, Inc., subject to the terms of the "Subscription Billing" paragraph above.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for work orders, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes
Each ADVAIA, Inc. customer agrees to provide ADVAIA, Inc. 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should ADVAIA, Inc. receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before ADVAIA, Inc. has been given a chance to resolve the issue, ADVAIA, Inc. has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by ADVAIA, Inc., in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, ADVAIA, Inc. retains the right to collect on any Services or fees that are due. ADVAIA, Inc. may submit any disputed amounts to a collection agency. Once a chargeback has been received, ADVAIA, Inc. has the right to suspend the account until the matter is resolved.

Refunds
Web Site License, Subscription and Service fees are nonrefundable and will not be prorated at any time.

Page updated: June 16, 2020